Our Team
Our team
Executive Account Manager
Angela Heber
With over 30 years of combined business experience, Angela brings her expertise from the cleaning and hospitality industries to the Executive Leadership Team at IES. A first generation to the United States, with a father from Greece and mother from the Czech Republic, she inherited a strong work ethic and customer service skills. With these strong skills, Angela oversees employee staffing & training, safety, and customer contracts & support. strategic initiatives such as: safety strategies and improvements, sustainability, business development strategies, and utilizing technology to enhance client outcomes.
Director Of Hospitality
Karolina is an Experienced Corporate Housekeeping Executive and Operations Specialist with a demonstrated history of working in the hospitality industry. Skilled in Housekeeping, Hospitality Industry, Management, Hotel Openings and Pre-Openings, OSE specialist, Renovation, Budget Saving Projects, Ergonomics, Property Management Systems, and Process Scheduler. Strong business development professional graduated from Cornell University. Prior to working for IES, she worked as Corporate Director of Operation for PHS, Corporate Director of Housekeeping for Sentral and worked as the Pre-Opening Director of Housekeeping for Ace Hotel / Atelier Ace. Karolina also held the position of Director of Housekeeping at The Mark Hotel in New York City. Karolina has worked at Four Seasons Hotels and Resorts in various roles, including Pre-Opening Director of Housekeeping, Corporate Task Force- Hotel Openings and Renovations, Post Opening- Assistant Director Of Rooms, and Director Of Housekeeping. Karolina also worked at Hard Rock Hotel Chicago as the Director Of Housekeeping and began her career at Hyatt Hotels Corporation in Chicago as an Executive Housekeeper
Karolina Swierk pursued her education in Hospitality Administration/Management at Cornell University. Karolina obtained various certifications throughout her career, including Services Marketing, Building the Human Capital Base: Essential Human-Resources Practices for Managers, Essential Skills For Leadership, Essentials of Food Service Management, Hospitality Financial Management: Operation Decision Making. Furthermore, she achieved the CHHE- Certified Hospitality Housekeeping Executive certification from AHLEI - American Hotel & Lodging Educational Institute in March 2016.
Area Housekeeping manager
Ricardo Gonzalez
Ricardo is an Area Housekeeping Manager with more than 10 years experience in hospitality. His experience includes leadership, customer service, team building, budgeting, payroll, inspection and cleanliness standards. He is also our national housekeeping trainer and travels around the US and provides the highest cleaning standards training to all of our housekeeping teams nationwide. Ricardo is based in Denver and is our main point of contact for our multifamily, private, and Airbnb customers. He will assist you with any questions you might have as well as will help you with scheduling and execution of any and all requests. Ricardo is native Spanish speaker.